Shipping and delivery

Last updated 9 September 2026.

Delivery within Canada

Standard delivery is free when the goods total after any discount reaches CA$75. Below CA$75, delivery is CA$25.

Express Shipping is also available at CA$25, including on orders eligible for free standard delivery. Contact us before choosing this option for a deadline; a faster arrival date is not guaranteed.

Estimated timing

The stated Canadian delivery estimate is 5-7 days, after 24-48 hours for order handling and processing. Timing may vary by location and courier conditions.

Tracking and split parcels

Tracking information is sent after dispatch. Items from one order may arrive in separate packages for logistical reasons. Use Track Your Parcel or contact us if you need help.

Delayed, missing or damaged deliveries

Let us know if your delivery does not arrive or arrives damaged. We will investigate with the delivery provider and arrange the remedy required by law. Please keep packaging and any relevant photographs where possible.

Nothing in this policy limits your rights under applicable Canadian provincial or territorial consumer protection laws. Fees and voluntary return conditions do not apply where the law entitles you to a remedy without them.

Contact theteam@customersupport.care or our international call centre on +66 98 391 3877. Include your order number for order enquiries.