Limited liability and responsibilities

Last updated 9 September 2026.

Nothing in this policy limits your rights under applicable Canadian provincial or territorial consumer protection laws. Fees and voluntary return conditions do not apply where the law entitles you to a remedy without them.

Installation and product use

Use products as intended and follow supplied instructions. The buyer and installer should assess the mounting surface, curtain load and fixings. General guides do not replace a site-specific assessment. Seek qualified assistance where needed.

Website information

We take care with descriptions and availability. If an error affects your order, contact us so we can resolve it. We do not exclude responsibility for inaccurate descriptions or defective goods where the law makes us responsible.

Limits permitted by law

Any limitation of liability applies only to the extent permitted by law and does not exclude mandatory consumer remedies. You remain responsible for loss caused by your unlawful misuse of the website, subject to applicable law.

Third-party services

Links and tools operated by other providers have their own terms. Their involvement does not remove our obligations for products or services we sell.

Contact theteam@customersupport.care or our international call centre on +66 98 391 3877. Include your order number for order enquiries.